Frequently asked questions
The questions families actually ask before they reserve.
Cost and how payment works, court acceptance, what a monitor does, what to bring on the day, and what to expect from a credentialed monitor — plus the practical edges: cancellations, paperwork for your caseworker, county coverage, and what we don't offer.
Answers
The questions that come up most often.
If yours isn’t here, just email us — a real person answers.
Email us — a real person answersVisits are $150 for one hour, $275 for two hours, and $395 for three hours; custom hourly rates apply for longer or unusual windows. Payment is collected the day of the visit — your choice of online or in person — because reservation itself is free: you hold a slot with a single email and a calendar pick, and we email the invoice that morning. The visit is what you pay for; the slot is never a deposit.
Answers updated .
Ready when you are
Hold a slot in two clicks — pay on the day of service.
Browse open weekday and weekend times at our Oakland center, pick the length that fits the moment, and we'll email a confirmation within one business day. No charge today — pay day of service, online or in person.